Effective Date: May 26, 2026
1. Introduction
This Cancellation Policy governs the terms under which students, applicants, or course participants may cancel their enrollment, registration, or online transactions with Metro University. Please read this policy carefully before completing any payment or registration on our portal.
2. Cancellation of Online Transactions
Once a payment is successfully completed on the Metro University payment portal, it is considered a confirmed transaction. Cancellation of a completed transaction is not possible directly through the portal. However, students may request a reversal or refund as per the Refund Policy, subject to applicable conditions.
Transactions that are in a pending or processing state may be cancelled within 30 minutes of initiation by contacting our support team. After this window, the transaction will be treated as completed.
3. Cancellation of Admission
A student who wishes to cancel their admission to Metro University must:
- Submit a formal written request to the Admissions Office via email or in person
- Return all original documents and any issued identity/library cards
- Clear any outstanding dues before the cancellation is processed
4. Cancellation Timeline & Fee Implications
The timing of your cancellation request directly impacts the fee recovery. Please note:
- Cancellations received on or before 31st October: 100% refund of tuition and programme fees (Application Form Fee non-refundable)
- Cancellations received after 31st October: No refund will be issued
- Hostel and transport facility fees are governed by separate terms available at the respective department
5. Cancellation of Registered Programmes / Short Courses
For short-term programmes, certificate courses, workshops, or seminars:
- Cancellation more than 7 days before the programme start date: Full refund (minus Application Form Fee)
- Cancellation between 3 to 7 days before the programme: 50% refund
- Cancellation within 72 hours of the programme: No refund
- No-show without prior cancellation: No refund
6. University-Initiated Cancellations
In the event Metro University cancels a programme, session, or event due to unforeseen circumstances, natural calamity, regulatory directives, or insufficient enrolment, all registered participants will receive a full refund of the fees paid for that specific programme. The University will notify affected students via registered email and official announcements on the website.
7. How to Request Cancellation
To request a cancellation, please reach out to us through the following channels:
- Email: info@metrouniversity.in
- Phone: +91 9319594242 (Monday to Saturday, 9:00 AM – 5:00 PM)
- In-person: Admissions Office, Metro University, Plot # 12A, 12B, Tech Zone IV, Greater Noida, Gautam Buddha Nagar, UP
8. Dispute Resolution
Any disputes arising from cancellation decisions will be addressed by the University’s Grievance Redressal Committee. Students may submit a formal grievance at info@metrouniversity.in. The Committee’s decision will be final and binding, subject to applicable law.